01462 811 852

[email protected]

Privacy Policy

 

Privacy Policy

Last Updated: 9th July 2025

Who We Are
This privacy policy applies to Hing Hearing at Hing Opticians, located at:
14a Clifton Road, Shefford, Beds, SG17 5AE
Email: [email protected]
Phone: 01462 811 852

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect
We may collect and process the following personal data when you interact with us:

  • Name, contact details, and date of birth
  • Medical history relevant to your hearing or optical care
  • Appointment records and health reports
  • Payment and billing information
  • Website usage data (e.g. cookies, IP address, browser type)

How We Use Your Data
Your data may be used for:

  • Booking and managing appointments
  • Providing clinical and customer care services
  • Processing payments and handling invoicing
  • Responding to enquiries and follow-ups
  • Sending relevant service updates or reminders
  • Website analytics and improvements

Data Sharing & Transfers
We do not sell your data to third parties. We may share your information with:

  • Healthcare professionals involved in your care
  • Service providers who help us manage bookings or website hosting
  • Regulatory authorities if legally required

Any transfers outside the UK are done with appropriate safeguards in place.

Cookies
Our website may use cookies to enhance your experience. You’ll have the option to accept or reject these when you visit the site. Cookie data may include browser type, pages visited, and time spent on the site.

Your Rights
Under the UK GDPR, you have rights to:

  • Access your data
  • Correct inaccuracies
  • Request erasure (where applicable)
  • Object to certain uses
  • Restrict processing
  • Data portability

You can exercise these rights by contacting [email protected].

Contact & Complaints
If you have any questions about this privacy policy or wish to raise a concern, please contact:

Hing Hearing at Hing Opticians
14a Clifton Road, Shefford, Beds, SG17 5AE
[email protected]
01462 811 852

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.